Community Exchange

Hello, 

We are in the process of updating out Payment plan handouts and we're curious to what other intuitions are including for information. What their handouts look like and the method of how they are being dispersed to students. We recently watched the NACUBO best practices for Tuition payment plans and would like to see where we can find the  guidelines for disclosures and handouts per the CFPB guidelines. 

Thank you for any insight you can share so we can better service our students! 

------------------------------
Jamie N.
Student Financial Specialist

------------------------------

Hello - We created a handout for parents & authorized users that we give out at new student orientation.  This is a one pager that provides information on the various payment methods, how to become an authorized user on the students billing account and an overview of the payment plan.  We do not include any dates so that the flyer can be used during various terms.  It has a QR code that takes them to our website if they want to lookup the payment due dates.

We do not have a handout for students specific to payment plans as student look more at their phone than paper documents. The information is on our website: https://studentbilling.ucmerced.edu/billing-payments/deferred-payment-plan

------------------------------
Melissa Tessier
Director of Student Billing and Cashiering
University of California, Merced
------------------------------